Restaurant Leader – Cash – Part time AF2015-0012
Role and Responsibilities
Under the supervision of the Restaurant Manager, the Restaurant Supervisor ensures the smooth operation of the restaurant. He/She must provide support to the Restaurant employees with regards to the daily operations and also support the Manager in putting in delivering Exceptional Customer Service. As well, the Restaurant Supervisor must lead and support the rules and policies for Health & Safety, Sanitation, Quality, and maintain a good working environment.
Main Tasks
- Ensure the consistent delivery of Exceptional Customer Service including but not limited to; welcoming customers, answering questions and assisting customers as needed, handling complaints, and granting returns and refunds.
- Taking customer orders and assembling the orders with speed, efficiency, and care.
- Accepting payment and being responsible for managing all Restaurant cash registers and monies.
- Ability to lead and follow recipes as requested and using all equipment appropriately and safely.
- Acting as a leader and developing staff autonomy.
- Support the Restaurant Management Team by supervising Restaurant employees, and by guiding them with their work and their Customer Service habits.
- Respect and enforce rules that are established for Health and Safety, Hygiene, Sanitation and Food handling.
- Promoting the learning and development for all “Front of the House Staff”.
- Assisting in the Marketing of our Products and Inventory Management, placing orders (mainly for the Ice Cream/Gelato Counter), receiving and shipping orders, filling counters, rotating stock, entering invoices, inventory counts, while upholding all specific processes and procedures that are in place.
- Processing Sales and all related paperwork, the Opening and Closing the Restaurant, the Management of the Cash Registers as necessary, balancing all Sales Transactions Daily,
- Performing any other Miscellaneous Management duties.
Qualifications and Experiences
- High School Diploma or equivalent.
- Minimum one year experience in a similar position and/or a position in Customer Service.
- Good knowledge of the cheese sector and the food industry.
- Available to work during the Restaurant’s Hours of Operation, including Days, Nights, and Weekends
Skills required
- Leadership : ensure the mobilization and motivation of his team and influence the corporate culture to achieve an outstanding customer service
- Teamwork : contributes to the success and growth of the company by participating in the development of the team through sharing information, his knowledge and expertise, and supporting everyone involved face challenges and changes at hand
- Open mind : open to changes and other opinions and demonstrates a generally positive attiude
- Skills in planning and organizing : Plans and organizes a task, from beginning to end, while maintaining focus on objectives and results
- Adaptability and flexibility: Able to easily adapt to the challenges offered by a company in constant evolution.
- Resourcefulness : Identifies and uses appropriate means to fulfill its mandate
- Curiosity : Loves to learn and maintain the best practices and trends in the field
- Excellent communication skills : Communicates effectively both verbally and in writting
- Independent : Exercise autonomy in carrying out the responsability entrusted to him
- Excellent knowledge of MS Office
- Bilingual: English and French, spoken and written
Part time position Deadline to apply: August 7th , 2015
We thank each candidate for their interest however, only selected candidates will be contacted.
Please send your resume along with a cover letter to RH@fromage-st-albert.comindicating the job title and Ref No as subject