Restaurant Team Leader – part time – AF2016-0010
Role and RESPONSIBILITIES:
Under the supervision of the Restaurant Manager, the Team Leader oversees the daily operation of the restaurant. He must provide support to restaurant employees during day to day operations and also support the Manager in putting in place an exceptional customer service experience. This is to be accomplished while observing all proper procedures for health and safety, sanitation, quality rules and standards and maintaining a good work environment.
Main TASKS:
- Assist in having, an exceptional customer service experience; welcoming customers, answering questions and assisting customers as needed, handling complaints, granting returns and refunds
- In the absence of the Manager and Assistant Manager, manage back of the house and front of the house staff and ensure good communications between both teams
- Assist the Manager in the day to day operations; as preparation and cooking of the food, delivering exceptional customer service, managing cash, keeping the restaurant clean and supporting employees in their daily tasks
- Act as a leader and help develop staff through training and follow-up
- Respect and enforce rules: established for health and safety, hygiene, sanitation and food handling, at all times
- Assist in training and development for all staff
- Responsible for opening and closing the restaurant
- Perform all other related duties
Experiences and Training:
High School Diploma or equivalent
Minimum six (6) months experience in a similar position
Work schedule as required by the restaurant (day, evening and weekend)
Skills Required:
Leadership: ensure the mobilization and motivation of his team and influence the corporate culture to achieve an outstanding customer service. Demonstrated ability to lead, motivate and coach all levels of personnel
Teamwork: contributes to the success and growth of the company by participating in the development of the team through sharing information, his knowledge and expertise, and supporting everyone involved in facing challenges and changes at hand. Effective team builder with demonstrated abilities, excellent team player
Open minded: open to changes and other opinions and demonstrates a generally positive attitude
Skills in planning and organizing: Plans and organizes a task, from beginning to end, while maintaining focus on objectives and results
Adaptability and flexibility: Able to easily adapt to the challenges offered by a company in constant evolution.
Resourcefulness: Identifies and uses appropriate means to fulfill any mandate. Highly motivated, self-directed and driven for results
Curiosity: Loves to learn and maintain best practices and trends in the field
Excellent communication skills: Communicates effectively both verbally and in written and has strong interpersonal skills
Independent: Exercises autonomy in carrying out the responsibilities entrusted to him
Knowledge of MS Office
Bilingual: English and French, spoken and written
Part time position offering a competitive salary and a complete benefits package
Deadline to apply: September 20th, 2016
We thank each candidate for their interest however; only selected candidates will be contacted.
Please send your resume along with a cover letter to RH@fromage-st-albert.com indicating the job title and posting ref. as subject
Visit our Web site at www.fromage-st-albert.com