Director Customer Experience – Retail – 2019-0006
WHO WE ARE:
St-Albert Cheese … CANADIAN CAPITAL OF THE CURDS! Working at the St-Albert Cheese coop means working for and with people that care about your success and well-being because we know that our employees are the backbone of our company. We aren’t just looking for people to fill various positions we are looking for people that are a good fit and want to be part of growing our company. If you would like to join a place that promotes from within and will be around for another 125 years, then we want to meet you!
WHAT WE OFFER :
- Business stability (we celebrate our 125th anniversary this year!);
- A sincere commitment to our employees;
- An employee discount for all in-store and restaurant products;
- Great opportunities to professional development;
- Work-Family flexibility;
- An atmosphere of Franco-Ontarian pride;
- Competitive wages;
- A complete benefits plan and Group RRSP;
- Performance bonus;
- Employee Assistance Program.
YOUR CHALLENGES:
- Understand customers’ and visitors’ behavior and expectations to elaborate attraction and retention strategies with corresponding action plans;
- Develop and implement an organizational client-oriented culture, with a goal of offering an all level highly satisfactory customer experience;
- Lead and oversee all retails and tourism development activities and the teams involved;
- Ensure the proper operations of the stores (St-Albert and Mirabel) and the restaurant;
- Management of the store and restaurant teams.
WHAT YOU HAVE:
- A Bachelor of Business Administration (specialization in marketing) or a combination of scolarity and experience considered equivalent;
- Possess a minimum of ten (10) years experience in the food retail sector, including five (5) as a team manager;
- Have a good knowledge of the various digital platforms (web sites, blogs, social media, etc.)
- Be a food and cheese enthusiast;
- Must be willing to travel to the Mirabel store on a weekly basis;
- Communicate efficiently in both French and English (oral and writen).
SEND YOUR RESUME : rh@fromagestalbert.com or complete an application form.
Please note that we thank each candidate for their interest. However, only selected candidates will be contacted.