Customer Service Representative – St-Albert – REF2017-0014
ROLE AND RESPONSIBILITIES:
Under the supervision of the Customer Service and Distribution Manager, the Customer Service Representative’s role is to ensure that orders are taken in a courteous and professional manner with all customers, within a specified time-frame and accurately.
MAIN TASKS:
- Ensure that orders have been taken for all our customers in accordance with the procedures in place, such as making calls, answering calls, emails, faxes, and other
- Process each order in the computer system accurately
- Provide exceptional customer service, always treat our customers with courtesy and professionalism, answer questions and assist customers as needed, direct call to the correct department
- Call all customers as as required by the customers
- Communicate quickly with immediate supervisor in any difficult or unusual situation
- Offer products or special promotions to increase sales
- Answer the phone to take orders, within 3 rings, direct calls to the appropriate person.
- Dealing with customer complaints and able to resolve problem to keep a outstanding customer service
- Follow policies in place to manage complaints and customer service
- Complete all documentation related to the order desk
- Perform all other related duties
QUALIFICATION AND EXPERIENCES:
- Minimum of 1 year of experience in similar position
- High School Diploma or equivalent
- Must be bilingual: English and French, spoken and written
- Knowledge of our products would be an asset
- Work schedule from Monday to Friday days
- Ability to sale
SKILLS REQUIRED:
- Teamwork : contributes to the success and growth of the company by participating in the development of the team through sharing information, his knowledge and expertise, and supporting everyone involved face challenges and changes at hand
- Open mind : open to changes and other opinions and demonstrates a generally positive attitude
- Skills in planning and organizing : Plans and organizes a task, from beginning to end, while maintaining focus on objectives and results
- Adaptability and flexibility: Able to easily adapt to the challenges offered by a company in constant evolution.
- Resourcefulness : Identifies and uses appropriate means to fulfill its mandate
- Curiosity : Loves to learn and maintain the best practices and trends in the field
- Excellent communication skills : Communicates effectively both verbally and in writing
- Independent : Exercise autonomy in carrying out the responsibility entrusted to him
- Excellent knowledge of MS Office
- Bilingual : English and French, spoken and written
Deadline to Apply: Friday, April 7, 2017
We thank each candidate for their interest however, only selected candidates will be contacted.
Please send your resume along with a cover letter to RH@fromagestalbert.com indicating the job title and Ref No as subject.