18 August 2023

IT Specialist – Systems Integration – 2023-0022


  • Testing and analyzing current and future IT Systems as required.
  • Documenting current processes and recommending process improvements to leadership for consideration.
  • Resolving incoming IT concerns via email chat, phone, remote or in-person support.
  • Identifying the urgency and severity of reported cases and triaging accordingly to pertinent stakeholders.
  • Installing computer hardware including but not limited to laptops, thin clients, laptop docks, monitors, printers, multimedia devices, network devices and desk phones.
  • Installing all software necessary to initialize devices for corporate employee use (e.g., Windows, Office 365, Adobe Suite, VPN Clients access, Custom software requirements).
  • Liaising with third party vendors to address network and operational software-related inquiries.
  • Creating knowledge-based articles for common and critical issues.
  • Providing actionable recommendations to optimize current IT performance and proactively resolve future issues.
  • Collaborating with various department and external consultants to ensure that IT needs and security are adequately met across the organization.
  • Assisting with both external consultants and corporate employee onboarding procedures.
  • Operating, monitoring, and maintaining several Information Systems including but not limited to Telephony systems, database systems, knowledge management systems, ticketing systems, file repository systems, media hosting systems etc.
  • Participating in the planning, implementation, and growth of the Fromagerie infrastructure.
  • Performing other duties as assigned.


  • A technical diploma or bachelor’s degree in computer Science, Management Information Systems, or related field.
  • A minimum of 3-5 years of hands-on experience in an IT Service Desk capacity; preferably in a Microsoft/Windows based environment.
  • Knowledge of incident and problem management processes and tools; ITIL, Microsoft or SQL certification would be an asset.
  • A proven ability to independently identify problems and make suggestions for improvement.
  • Strong analytical, critical thinking and problem-solving skills.
  • Effective organizational skills with an ability to communicate with all levels within an organization.
  • Hands on experience in networking, routing and switching;
  • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure;
  • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution;
  • Good knowledge of the following software: Windows 10, Office 365 2010+, Microsoft Server 2012 and 2016, Exchange Active Directory, DHCP, DNS, VPN, Network Security, Cloud computing, Azure/Active Directory and GPO’s;
  • Very good knowledge of MS Office-Office 365;
  • Knowledge of basic PC troubleshooting;
  • Ability to set up and configure server hardware;
  • Knowledge of the food industry (asset);
  • Good abilities for organizing, prioritizing and multitasking;
  • Good listening and understanding (customer service);
  • Good verbal and written communication;
  • Patience;
  • Team focused;
  • Time management;
  • Bilingual.

Status: Full Time

Work Schedule: days*

*Schedule can change to accommodate operational needs.

Please send your resume along with a cover letter to rh@fromagestalbert.com indicating the job title and the posting reference number in the subject.

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